The day began at 9:15 at Danske Bank where we had a meeting with Instonian, David Croft, Business Manager at Danske Bank and Oonagh Murtagh, Head of Finance at the company. During the experience A Business Relation Manager's Role, Credit Assessment, Exchange Rates and, Digital Channels were all discussed at length by David and Oonagh.
The boys were given the opportunity to ask questions; the most popular concerned how the result of Brexit will affect the company and what new ideas are being implemented by Danske to allow technology to provide accessibility for users. However, undoubtedly the highlight for all the boys was to meet Kevin Kingston, Chief Executive of Danske Bank (coincidentally a relation to Lord Mayor Kingston whom we met yesterday). It was a great honour to meet him and we are thankful that he along with David and Oonagh, took time out of their extremely busy schedules to come and talk to us.
Following the session at Danske Bank was a visit to the Agnew Group at Mercedes-Benz on Boucher Way. Here, we met up with Nigel Gilbert and his team who gave an interesting insight to the world of cars and salesmanship. The main theme of the visit was, 'customer experience' at not only Mercedes but at the Agnew Group as a whole. The group learnt how the Agnew Group engage with their customers and try to meet customers’ needs. We were even given a tour of the company's workshop and the system they use to ensure that cars can be repaired and handed back to the owner within 3 hours.
It was a fantastic opportunity for all the boys and a special thanks must be made to Mercedes at Agnew for taking us around their showroom and even providing us with lunch.
Now we’re looking forward of Day 4 of Commerce Week which begins with a visit to Hastings Hotels at the Europa and Carson McDowell Solicitors.
David Mitchell Yr 13K
Chief Executive of Danske Bank, Kevin Kingston inspires the boys.
James Hoy, James Houston and Simon McMaster stop for a moment to browse at Agnews.
Miss Reid enjoyed spending some time with the boys on day 3.